Your iPhone is the best tool you can have for staying in touch with your company. Imagine trying to market a company that’s selling structured settlements for cash when you can’t use your iPhone with iTunes. It doesn’t take thinking about for a growing startup. But sometimes iTunes can malfunction entirely and it can’t detect your iPhone.
This guide is going to show you how you can continue to use your iPhone to generate more B2B sales. Don’t let your brand’s online reputation get hurt because you’re off the grid.
What’s the Problem?
The problem occurs when you connect your iPhone to the computer. It can’t connect with iTunes, so it’s like the phone isn’t there at all. With 1.5 million apps in the iTunes app store, you can’t afford to lose that much functionality. The way around this brand building disaster is to tinker with both your phone and iTunes to eliminate this problem.
Step 1 – Remove Application Restrictions
Sometimes your iPhone can be detected but none of your applications will synchronize. The reason for this is that you have restrictions on your applications. The solution to this part of the problem is to go into your general settings and disable all restrictions.
Step 2 – Third-Party Programs Can Detect Your Phone
One of the most common troubleshooting options is to use a piece of third-party software to detect an iPhone to make sure the device isn’t broken. If you can see your iPhone through a third-party program, the chances are you’ve accidentally installed tools from another platform.
An example of this is Cylia. If these are installed, you should get rid of them immediately. As a general rule, if you don’t understand what a tool does you shouldn’t install it.
Step 3 – Try Deleting Your Temporary Files
Sometimes there’s nothing sinister about a program and you just need to get rid of your temporary files. So far the experts haven’t been able to explain why this happens, but it happens on a semi-regular basis. This is essentially the same thing as clearing your cache on your browser.
For computers with Windows 7 or above, you should visit App Data in your main drive and navigate to the local temporary files section. Just delete all these files and restart iTunes. This should solve the problem, in a lot of cases.
Step 4 – Restart iTunes if Other Computers Can Detect Your iPhone
Prior to making any changes, the chances are you’ve checked out your iPhone with another computer. If the computer detects your iPhone successfully it means you have a problem with your system. This is not strictly a system problem but a problem with your iTunes installation.
We would recommend not only deleting iTunes and reinstalling it but doing it with all Apple software. Some examples of Apple software include iTunes, QuickTime, Bonjour, and Apple Mobile Device Support. You should also reinstall any other pieces of software you removed.
Step 5 – Sometimes Windows 7 Can Rear Its Head
One developer has discovered that sometimes it can be a specific problem with Windows 7 itself. You should search for your USBAAPL.SYS file using the search feature. After you find it you should open up the file location and copy all files to a new file folder.
After you’ve done this you should open your Device Manager and update your driver software. The folder you created earlier should allow you to open up iTunes and see your device on the left.
Take note that you shouldn’t have disconnected your iPhone at any point.
Do These Problems Appear with New Versions of the iPhone?
There appears to be no correlation with these problems and new versions of the iPhone. On the contrary, it seems to be a problem with iTunes itself. Apple’s iTunes has shown itself to be notoriously unreliable over the years. The best option for most problems is to take it down and install it again.
You should also be aware of different causes of the problem depending on the operating system you’re using. As you saw from this tutorial, there are problems specific to Windows 7. The same has happened with Mac and other versions of Windows.
This tutorial should allow you to get your iPhone up and running again. The only other thing you should be aware of is that if you’ve jailbroken your iPhone it could cause unexpected problems. Try using a non-jailbroken iPhone when testing to see whether there’s a problem with your iTunes.
Have you experienced this problem yet?
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I am a regular writer for Forbes, Inc., Huffington Post, Entrepreneur Media (among others), as well as CEO and Chairman of Alumnify Inc. Proud alum from 500 Startups and The University of San Diego. Follow me on Twitter @