Callany USB Call Center Headset Review

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I am on conference calls all day long so when Callany reached out and offered their USB Call Center headset to review I was more than happy to put it through it paces and I had used this headset for over 40 hours of calls before finalizing my review on the USB headset itself.  Though I could tell within the first 30 minutes there was a few things about the USB Call Center Headset from Callany that would prevent it from getting our top ratings.

 


This is a monaural USB headset which means there is only 1 on the ear speaker leaving your other ear free to hear everything going on in a room around you.  This is ideal for call centers where you may need to hear whats going on around you while taking calls but also I am so used to listening to calls with 1 ear it sounds funny to me to have phone calls and conference calls with both ears covered. 

One thing to note when using this headset is that I found the metal over the head part and plastic clip that holds the headset to your head to be a bit uncomfortable and too loose without putting a hat on and putting it over my hat.  It was among the most uncomfortable clip pieces I have put over my head but it is easily fixed with a little padding from a hat or foam padding piece.

The headset does have audio controls and mic mute on a control box which is appreciated, though for a call center headset I also wish you had the ability to adjust the mic volume up or down in addition to speaker volume from a control box.

When testing the audio sounded a bit hollow and didn’t have as much range or boost as I would have liked, it has a very small speaker and I didn’t find it very efficient or effective at keeping volumes loud and clear during conference calls.  The microphone itself also sounded a bit flat and hollow and the volume was low, though it was fairly clear and didn’t pick up too much background noise.

Callany VH510 USB Monaural Headset Video Review

Overall I would say this headset is on the budget end and isn’t fantastic, especially if you are planning on doing call center type calls all day long.

 

We are influencers and brand affiliates.  This post contains affiliate links, most which go to Amazon and are Geo-Affiliate links to nearest Amazon store.